Frequently Asked Questions (FAQ)
For all the furniture products apart from big cabinets and Vanity mirrors, we deliver the same within 55 days from the Order Confirmation Date (Order Payment Date). For the Cabinets and mirrors, Sectional Sofas and the Customized Sofas, we deliver the Orders within 65 Days from the Order Confirmation Date (Order Payment Date). All the Ready to Ship products are usually dispatched within 24-48 hours of order confirmation. All our products are made by our skilled and trained craftsmen and as working schedules are deeply affected due to the COVID 19 situation and these unprecedented times. This may lead to delays in scheduled deliveries including the Ready to Ship items. Where, some of our departments continue to work from home considering the safety issue and sometimes there are suspect or positive cases which leads to home quarantine of our workers and staff. The Logistics companies may not work as desired and there may be some delays there, due to the same. While our aim is to fulfil all the orders in hand as soon as possible, due to the reduced capacity as per the government guidelines, we will be doing the same on First Come First Serve or First In First Out (FIFO) basis. We M/S Mahaveer Mirrortech thank all our customers who have trusted us and supported us in these unpredictable and difficult times and for patiently waiting for their orders to be fulfilled.
All products may have different delivery time. For example products like jewellery boxes are delivered in 7-10 days, whereas T.V Cabinets in about 8 weeks and vanity tables and chest of drawers in 9 weeks. Therefore, if all of these are ordered together, you may either receive products separately as per the delivery time for different products or you may choose to get everything together with the latest delivery time product. For example if you have ordered jewellery box and vanity table together you may choose to get the jewellery box in 10days and vanity table in 9 weeks or you can choose to receive both jewellery box and vanity table in 9 weeks. Please indicate your choice to the customer care before the delivery dates.
We provide free delivery throughout India except some regions which are not covered by our logistics partner(s). You can enter the pincode of the area where you want the product to be delivered to see if the locality is covered under our delivery area. We may charge some additional amount to deliver in the ODA (Out of Delivery Area).
Your order status is updated to you via emails and SMS at every step. We update you at every stage of your product’ processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91 9983255436, Monday-Saturday (09:30 AM – 6:00 PM) or drop us an email at mahaveermirrortech@gmail.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Easiest way to track your order once dispatched is to type the order no. in “Track Your Order” Tab at the bottom of the home page You can also type the tracking number in the tracking section on the website of the service provider The order status would provide detailed information on your package.
Your order is sent for production as per the production lineup and the tentative date of delivery. If the Order Status is showing pending, please do not panic. Once the order is sent for production the order will show as ‘Processing’. You will also get notifications by email and SMS once your order is getting processed.
Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.
You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. In rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.
For the ready Items like Mirrors, nest of tables etc. we take about 7-10 days to deliver the product. For customized products we take 8 weeks to deliver your order to your doorstep. You can check the estimated delivery time to your area by entering your area pin-code on the product page. Please note that this is only an estimated date of delivery. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 9983255436 Monday-Saturday (09:30 AM – 6:00 PM) or drop us an email at mahaveermirrortech@gmail.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package and the tentative delivery date.
The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower in advance to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.
We kindly ask you to call our Customer Service centre on +91 9983255436, Monday-Saturday (9:30 AM – 6:00 PM) or drop us an email at mahaveermirrortech@gmail.com. We will try our best to help you with the change of address
For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with thermacol packing, bubble packing and ‘L’shaped corners are specially arranged to avoid breakage at corners .We understand that these make the packaging bulky, however they are absolutely necessary for securing the product. These packing may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the MM customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with MAHAVEER MIRRORTECH. You are requested to cooperate with them and not force them to open the crates, packages etc. Also please inform about any damage or complaints on Customer care number +91 9983255436, Monday-Saturday (9:30 AM – 6:00 PM) or drop us an email at mahaveermirrortech@gmail.com.
Most of our furniture will not require any assembly or may require very minimal assembly like screwing. This can be done even without the aid of any tools. Sometimes, if there are any nut/ bolts or allen key screws used, they are provided with the required spanner or allen key to help you with the installation. We currently do not provide assembly service. However detailed assembly instructions if any required are inserted in the package and the goods can easily be assembled by yourself or with the help of a local carpenter.
For your convenience, furniture items and items are held for a single delivery, shipping when all furniture items on the order are available. In some cases the items that ship via Courier may ship separately, at no extra charge so that there is no delay in receipt of your order
No, Currently we do not offer any gift wrapping service with our products
No. We have tie-ups with reputed shipping companies to ensure fast and safe delivery of products. Logistic partners are chosen depending on various factors like their service availability, prompt delivery, etc
Measurement of furniture/ packages is customer’s responsibility and we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by MAHAVEER MIRRORTECH or the Logistics partner. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience. One important tip to make the furniture pass through the entry way or staircase is to open the products downstairs and then take the open products up in parts. Like you can remove the drawers to make the product lighter. These can be easily assembled in your living room or the final room where the product will be placed.
No. We anyways ship across the items as soon as they are ready for dispatch. Our shipping timelines are decided keeping in mind the time it might take to have the item made, checked, packed and dispatched. Therefore we do not have the ability to expedite your shipments
We sincerely apologize for this delay. If your product has not been shipped on time, please contact our Customer Service team. We will take necessary steps to ensure that you receive your item soon
Usually, courier companies take up to 48 hours to update their system with details of the AWB number. If your package was recently shipped, tracking might only become available after 24-48hrs. We request you to retry the AWB number after 24 hours. If it has been more than 48 hours since you received the AWB number, we request you to contact our Customer Service team immediately
It takes between 7-10 working days from the date of shipment for the order to be delivered at your doorstep. Usually packages arrive on or shortly after the estimated delivery timeline, please allow an additional day or two for the order to be delivered. Please feel free to contact our Customer Service team and we will ensure that your order reaches you
Shipments are reflected as RTO (Returned To Origin) under the following circumstances:
- You were not available when the courier person reached your address
- The address provided was insufficient
- You were not contactable on the number you provided
- You refused to accept the delivery
In most of the cases where the customer does not take the delivery or is not contactable the products are returned to our warehouse in Jaipur after 2 attempts of delivery. In such cases please note that the company will charge 2 way delivery charges and any extra storing, packaging and handling charges to deliver the product again to the delivery address. In case you wish for us to ship the item again, please get in touch with our Customer Service team for a quick resolution.
Please see if someone else accepted delivery, check with family members, neighbors, security, the mail room, reception, and anyone else who may have accepted the delivery.If you are not able to track the whereabouts of the item, please contact our Customer Service team and we will assist you
