Cancellation policy:

For small Furniture Items: 

For  furniture items under Rs. 5000, if you want to cancel the order, if it is not shipped from our warehouse, we levy Rs. 500 or the payment gateway charges whichever is higher as Cancellation charges. If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective items. within 15 days of the receipt of the product in our warehouse. This means the once the refund is approved, the customer will get the refund within 15 days in his/ her account.

For Customized Furniture and bulk orders: 

Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE ‘CHANGE OF HEART’ RETURN/ EXCHANGE POLICY.

For all Other Products:  

Once we have delivered the product and left the customer’s premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year  warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. 

For Export furniture:

Before sending the product to the consumer, it is thoroughly inspected. The freight carrier documents this in writing and signs it. When using a common carrier, the customer bears all risk for shipping and carrier loss. The receiver should inspect the merchandise as soon as possible after getting it and verify with the carrier for any issues. They are solely responsible for the product’s condition. The buyer should keep the item until the issue is remedied. If the receiver does not verify with the carrier, the receiver is responsible for any loss or damage to the item.